Frequently Asked Questions


General Questions

    1.  What Holidays is the store closed?  Usually New Year's Day, Easter, the 4th of July (and sometimes the day before or after, if the 4th is on a weekend), Labor Day and the day before, Thanksgiving, and Christmas.

    2.  Are you closed for inventory and if so, when?  Yes, we close on December 31st for inventory.

    3.  Do you have financing?  Yes financing is available from 6 months to 60 months.  Sometimes there is a charge for no interest financing.

    4.  Do you take trades?  Yes we often take trades with the purchase of a new machine.  If a trade is accepted it must be a sewing machine trade on a sewing machine, a serger trade on a serger, etc.

    5.  Can I sell you my machine or will you sell it for me?  We generally only take machines in as trades.  However we will sometimes purchase a Singer 221 Featherweight.



Classes

    1.  How do I sign up for a class?  We prefer that you stop in to the store to pick up the supply list and to pay any class fee.

    2.  Do I need to bring my machine to the class?  Yes, you want to learn on your own machine.  If you wish we will bring your machine from your car before the class and put it back into your car after the class.

    3.  What happens if it snows or is icy?  We will postpone the class and work out another time for you to take it.

    4.  If I can't come to the class can I get it at another time?  That depends on the class.  We will reschedule you if  possible if you call us before the class.

    5.  Can I get a private lesson on something that is not in one of your classes?  Yes, you may simply stop in or call us to set up a private lesson.  We will teach whatever you wish, if we have an instructor who is comfortable teaching it.


Machine Repairs

      1.  Do you charge to estimate a repair?  No we do not charge for an estimate.

      2.  How long does it usually take to have a machine serviced?  If no parts need to be ordered, it usually takes 2 or 3 days, excluding weekends. If parts are ordered, we finish the repair as soon as the parts arrive.

      3.  What machines do you service and do you service old machines?  We service any home sewing machine as long as we can get parts. With electronic machines, we may not be able to get the electronic boards for some brands.  

      4. Do I need an appointment to bring in a machine?  No, you may bring your machine in any time we are open.

     5.  What do I need to bring with the machine?  You need to bring the machine, the power cord, and the foot controller unless the machine has a Start/Stop button. Also please leave the bobbin, bobbin case, needle, spool pins, bed tray with feet, etc. on the machine.


Machine Problems

    1.  My machine keeps jamming.  Is there something I can do?  Yes, first remove the bobbin and bobbin case.  Remove all pieces of thread and clean out the area.  Replace the parts in the correct order.   (On a Baby Lock machine with the two piece needle plate, be sure that you put the bobbin case in after the metal plate is put on the machine and screwed in place.)  Rethread the machine and  put in a new needle.  Try sewing slowly at first.  If it still jams then bring the machine in to us.

    2.  My needle threader doesn't always work.  What can I do?  If your machine has a needle up/down button, press it to get the needle in the machine's up position.  Try the needle threader.  (If you move the needle slightly up or down from that position, the threader won't work.  There is a tiny hook that has to go through the eye of the needle.  If the needle is not in the correct position the hook hits the needle instead of going through the eye of the needle.)  If the threader still does not work, please bring the machine in to us to get it fixed.

    3.  My needles break frequently.  What causes this?  You may not be using the correct brand of needle for your machine, the correct size and type of needle for your fabric, or the correct type of needle for your project.  You may be "helping" your machine by pulling on the fabric.  If your machine won't feed the fabric without you helping, your machine either needs service or is not the right machine for that project.  

    4.  How do I know what brand of needle to use?  Baby Lock machines use Klasse, Schmetz, or Organ needles.  Do not use Singer needles.  Singer machines use Singer needles.  Bernina, Viking, Pfaff, New Home, Janome, Elna, etc. use Klasse,  Schmetz, or Organ needles.

    5.  How do I know the right size of needle for my fabric?  Needles have numbers on them.  An 80/14 needle works well on cotton fabrics and other fabrics of similar weight.  A 75/11 or 70/10 is for lighter, thinner fabric.  A 60/8 is for very fine fabric - usually used in heirloom sewing.  A 90/14 is for heavy cotton, pinwale corduroy, etc.  A 100/16 is for heavier fabrics, like fleece, denim, heavy winter coats, etc.   

    6.  How do I know what type of needle to use?  There are several types of needles.  The universal needle is for general sewing, quilt piecing, etc. using woven fabrics or fabric with a little stretch.  The ball point needle has a rounded point and is better for most knit fabrics.  The stretch needle is for very stretchy fabric like lycra.  A denim needle if for sewing denim.  A leather needle is for sewing leather and vinyl.    A sharp needle is for those unusual fabric that requires a sharper point than the universal.  A top stitch needle is for topstitching or using a little bit heavier thread.   An embroidery needle is designed to withstand all the stitching very close together and at higher speeds that you get in machine embroidery.  A quilting needle is designed to go through multiple layers of cotton, the quilt back fabric, and the batting.  Twin, wing and triple needles are for special techinques and decorative stitching.

    7.  What about serger needles?  What type do I use?  First be sure that the needle style is the correct one for your serger.  The Baby Lock Evolution and Ovation use an ELx705CF needle.  The Baby Lock imagine, enlighten and eclipse use an HAx1SP needle.   The Baby Lock Diana, Lauren, and older entry level serger use standard household needles like Klasse.  Older Japanese sergers like the 838D, 428D, 736D, etc. use DCx1F needles.

    8.  What size needles should I use on my serger?  NEVER use anything larger than a 90/14 as will probably damage the loopers.  Usually 80/12 or 75/11 needles work on all light and medium weight fabrics.  For heavy fabrics use 90/14 needles.
​ 

    9.  I get looping on the bottom of my fabric.  How do I fix this?  Unthread the machine and rethread the top thread.  Be sure that the presser foot is up and to hold the thread taut as you thread from the spool through the tension and all guides down to the needle.  Thread the needle and try again.  If this does not correct the problem, remove the bobbin, remove the bobbin case, remove the needle plate and clean out the bobbin case area.  If your machine's needle plate is two parts, put the metal part back on the machine and screw it down before you put the bobbin case back into the machine.  Put the machine back together and try again.  If you still get looping, wind a different bobbin and try sewing again.  If you still get looping, bring the machine in for us to check and service if needed.


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Call: 610-326-5055
Email pottstownsewing@verizon.net
142 Shoemaker Rd. Suite 1
Pottstown, PA 19464
Fast, friendly, knowledgeable customer service
Frequently Asked Questions


General Questions

    1.  What Holidays is the store closed?  Usually New Year's Day, Easter, the 4th of July (and sometimes the day before or after, if the 4th is on a weekend), Labor Day and the day before, Thanksgiving, and Christmas.

    2.  Are you closed for inventory and if so, when?  Yes, we close on December 31st for inventory.

    3.  Do you have financing?  Yes financing is available from 6 months to 60 months.  Sometimes there is a charge for no interest financing.

    4.  Do you take trades?  Yes we often take trades with the purchase of a new machine.  If a trade is accepted it must be a sewing machine trade on a sewing machine, a serger trade on a serger, etc.

    5.  Can I sell you my machine or will you sell it for me?  We generally only take machines in as trades.  However we will sometimes purchase a Singer 221 Featherweight.



Classes

    1.  How do I sign up for a class?  We prefer that you stop in to the store to pick up the supply list and to pay any class fee.

    2.  Do I need to bring my machine to the class?  Yes, you want to learn on your own machine.  If you wish we will bring your machine from your car before the class and put it back into your car after the class.

    3.  What happens if it snows or is icy?  We will postpone the class and work out another time for you to take it.

    4.  If I can't come to the class can I get it at another time?  That depends on the class.  We will reschedule you if  possible if you call us before the class.

    5.  Can I get a private lesson on something that is not in one of your classes?  Yes, you may simply stop in or call us to set up a private lesson.  We will teach whatever you wish, if we have an instructor who is comfortable teaching it.


Machine Repairs

      1.  Do you charge to estimate a repair?  No we do not charge for an estimate.

      2.  How long does it usually take to have a machine serviced?  If no parts need to be ordered, it usually takes 2 or 3 days, excluding weekends. If parts are ordered, we finish the repair as soon as the parts arrive.

      3.  What machines do you service and do you service old machines?  We service any home sewing machine as long as we can get parts. With electronic machines, we may not be able to get the electronic boards for some brands.  

      4. Do I need an appointment to bring in a machine?  No, you may bring your machine in any time we are open.

     5.  What do I need to bring with the machine?  You need to bring the machine, the power cord, and the foot controller unless the machine has a Start/Stop button. Also please leave the bobbin, bobbin case, needle, spool pins, bed tray with feet, etc. on the machine.


Machine Problems

    1.  My machine keeps jamming.  Is there something I can do?  Yes, first remove the bobbin and bobbin case.  Remove all pieces of thread and clean out the area.  Replace the parts in the correct order.   (On a Baby Lock machine with the two piece needle plate, be sure that you put the bobbin case in after the metal plate is put on the machine and screwed in place.)  Rethread the machine and  put in a new needle.  Try sewing slowly at first.  If it still jams then bring the machine in to us.

    2.  My needle threader doesn't always work.  What can I do?  If your machine has a needle up/down button, press it to get the needle in the machine's up position.  Try the needle threader.  (If you move the needle slightly up or down from that position, the threader won't work.  There is a tiny hook that has to go through the eye of the needle.  If the needle is not in the correct position the hook hits the needle instead of going through the eye of the needle.)  If the threader still does not work, please bring the machine in to us to get it fixed.

    3.  My needles break frequently.  What causes this?  You may not be using the correct brand of needle for your machine, the correct size and type of needle for your fabric, or the correct type of needle for your project.  You may be "helping" your machine by pulling on the fabric.  If your machine won't feed the fabric without you helping, your machine either needs service or is not the right machine for that project.  

    4.  How do I know what brand of needle to use?  Baby Lock machines use Klasse, Schmetz, or Organ needles.  Do not use Singer needles.  Singer machines use Singer needles.  Bernina, Viking, Pfaff, New Home, Janome, Elna, etc. use Klasse,  Schmetz, or Organ needles.

    5.  How do I know the right size of needle for my fabric?  Needles have numbers on them.  An 80/14 needle works well on cotton fabrics and other fabrics of similar weight.  A 75/11 or 70/10 is for lighter, thinner fabric.  A 60/8 is for very fine fabric - usually used in heirloom sewing.  A 90/14 is for heavy cotton, pinwale corduroy, etc.  A 100/16 is for heavier fabrics, like fleece, denim, heavy winter coats, etc.   

    6.  How do I know what type of needle to use?  There are several types of needles.  The universal needle is for general sewing, quilt piecing, etc. using woven fabrics or fabric with a little stretch.  The ball point needle has a rounded point and is better for most knit fabrics.  The stretch needle is for very stretchy fabric like lycra.  A denim needle if for sewing denim.  A leather needle is for sewing leather and vinyl.    A sharp needle is for those unusual fabric that requires a sharper point than the universal.  A top stitch needle is for topstitching or using a little bit heavier thread.   An embroidery needle is designed to withstand all the stitching very close together and at higher speeds that you get in machine embroidery.  A quilting needle is designed to go through multiple layers of cotton, the quilt back fabric, and the batting.  Twin, wing and triple needles are for special techinques and decorative stitching.

    7.  What about serger needles?  What type do I use?  First be sure that the needle style is the correct one for your serger.  The Baby Lock Evolution and Ovation use an ELx705CF needle.  The Baby Lock imagine, enlighten and eclipse use an HAx1SP needle.   The Baby Lock Diana, Lauren, and older entry level serger use standard household needles like Klasse.  Older Japanese sergers like the 838D, 428D, 736D, etc. use DCx1F needles.

    8.  What size needles should I use on my serger?  NEVER use anything larger than a 90/14 as will probably damage the loopers.  Usually 80/12 or 75/11 needles work on all light and medium weight fabrics.  For heavy fabrics use 90/14 needles.
​ 

    9.  I get looping on the bottom of my fabric.  How do I fix this?  Unthread the machine and rethread the top thread.  Be sure that the presser foot is up and to hold the thread taut as you thread from the spool through the tension and all guides down to the needle.  Thread the needle and try again.  If this does not correct the problem, remove the bobbin, remove the bobbin case, remove the needle plate and clean out the bobbin case area.  If your machine's needle plate is two parts, put the metal part back on the machine and screw it down before you put the bobbin case back into the machine.  Put the machine back together and try again.  If you still get looping, wind a different bobbin and try sewing again.  If you still get looping, bring the machine in for us to check and service if needed.